By placing an order in person, over the phone or by email, customers are bound to the following 'Remdy Services' Terms and Conditions: 

 

SERVICES

By placing an order over the phone and by email customers are bound to the following 'Remdy Services' Terms and Conditions: 

 

1. REGULAR DOMESTIC SERVICE/CLEANING

 

1.1: The customer agrees to sign and return the Agreement and Standing order forms to Remdy Services within 7 days of placing the order.

1.2: 'Remdy Services' fees are payable by the client daily, weekly or monthly in advance by Cash, Standing Order and Cheque. These will be paid into our nominated account as per cleaning/ other service schedule.

1.3: 'Remdy Services' reserves the right to suspend services if daily, weekly or monthly payments are missing or if paper work is not returned to 'The Remdy Services' 24 hours to within 7 days of placing the order.

1.4: The sales advisors can only give a rough estimate of the duration of the service, which is based on a basic description of the customer's house. Please note that the staff may discuss a variation on the planned duration if, in practice, it appears to be required.

1.5: Remdy Services agrees to provide a task list items required and as in the case of cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with 'Remdy Services'. Any equipment provided by the customer, should be safe and in full working order especially in the case of cleaning.

1.6: If collection of keys is required from a location outside the postal code area charges may apply.

1.7: A daily, weekly or monthly payment will be refunded only if the customer does not require a service anymore.

1.8: 'Remdy Services' will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.9: One week minimum contract length applies for all Regular Services.

1.10: All the staff registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

1.11: We do not employ the staff. All the staff are self-employed and the payment of Tax and TIN as a vetted independent person is their own responsibility.

1.12: The Client must allow the staff access to things needed to undertake a specific task or service.

1.13: By entering under this Terms and Conditions with 'Remdy Services', after the termination of the service provided by 'Remdy Services', the Client must not hire or use any home-related services provided by a present or past staff introduced to the Client by 'Remdy Services'. If the Client does wish to hire or use home-related services provided by such a staff our referral fee is Ghc 1,750.00.

1.14: In case of a complaint, 'Remdy Services' requires to be notified within 24 hours after completion of the work. 

1.15: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

1.16: The insurance policy is subject to a number or further terms and conditions available from the 'Remdy Services'. Any damage caused by bleach is not covered. 'Remdy Services' will not arrange for the insurance referred to if the 'Remdy Services' fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy to in this clause in which even and loss will only be recoverable under the policy of the Client.

 

2. END OF TENANCY SERVICE

 

2.0: 'Remdy Services' reserves the right to amend the initial quotation, should the client's original requirements change.

2.1: If collection of keys is required from a location outside the local area, a transport fee will apply.

2.2: The Client must allow the staff access to items needed to undertake a specific task.

2.3:'Remdy Services' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

2.4: In the case of cleaning, 'Remdy Services' will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own

2.5: The sales advisors can only give a rough estimate of the duration of a service, which is based on a basic description of the customer's house or task. Please note that duration may vary therefore a degree of flexibility is required.

2.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2.7 In case of a complaint, 'Remdy Services' requires to be notified within 24 hours after completion of the work.

3. AFTER BUILDERS SERVICE

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3.1: 'Remdy Services' reserves the right to amend the initial quotation, should the client's original requirements change.

3.2: If collection of keys is required from a location outside the postal code area scheduled, charge will apply.

3.3 The Client must allow the staff access to items needed to undertake a specific task.

3.4: 'Remdy Services' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

3.5: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

3.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

4. ONE-OFF GENERAL SERVICE

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4.1: Remdy Services can only give a rough estimate of the duration of the service, which is based on a basic description of the customer's house/task. Please note that duration may vary therefore a degree of flexibility is required.

4.2: Customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with 'Remdy Services. Any cleaning/ other equipment provided by customer, should be safe and in full working order.

4.3: If collection of keys is required from a location outside the postal code area scheduled, charge will apply.

4.4: 'Remdy Services' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

4.5: All the staff registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

4.6: We do not employ the staff. All the staff are self-employed and the payment of Tax and TIN as a vetted independent person is their own responsibility.

4.7: The Client must allow the staff access to items needed to undertake a specific task.

4.10: By entering under this Terms and Conditions with 'Remdy Services', after the termination of the service provided by ' Remdy Services', the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by 'Remdy Services'. If the Client does wish to hire or use home-related services provided by such a staff our referral fee is Ghc 1,750.00.

4.11: In case of a complaint, 'Remdy Services' requires to be notified within 24 hours after completion of the work. No claims will be entertained after the above time limit.

4.12: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

4.13: The insurance policy is subject to a number or further terms and conditions available from the 'Remdy Services'. Any damage caused by bleach is not covered. 'Remdy Services' will not arrange for the insurance referred to if the 'Remdy Services' fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy to in this clause in which even and loss will only be recoverable under the policy of the Client.

 

5. PAYMENTS

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51: Payment is requested on completion on the day of the task/service session.

5.2: Payment can be made in cash or Momo on completion of the service

5.3: Payment can be made by cheque on completion, please make the cheque payable to 'Remdy Services'. If paying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from a dishonored cheque.

5.4: Payment can be made with mobile money via a number provided.

5.5: If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

6. COMPLAINTS & CLAIMS

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6.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery task or services.

6.2: 'Remdy Services' may require the presence of the customer or his/hers representative in the beginning and at the end of the service session as an inspection can be carried out and if any corrections, should be made on the same day.

6.3: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the job has been carried out.

6.4: 'Remdy Services' may take up to 7 working days to respond to a complaint.

6.5: 'Remdy Services' will not accept a complaint based on an Inventory check report, filed more than 24-hour after the service session.

6.6: Complaints are accepted verbally over the phone and in writing (letter, email or WhatsApp). Complaints must be reported on completion or in the following 24-hour.

6.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.

6.8: Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a Ghc 50.00 per household liability limit.

6.9: 'Remdy Services' agrees to keep all customers' information confidential.

6.10: In case of damage 'Remdy Services' will repair the item at its cost. If the item cannot be repaired 'Remdy Services' will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a 'Remdy Services' source upon payment of services rendered.

 

7. INSURANCE

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7.1: 'Remdy Services' has Public liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of 'Remdy Services', reported within 24 hours of service date.

7.2: 'Remdy Services' reserves the right to refuse to share any of the confidential company's documents.

8. CUSTOMER SATISFACTION

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8.1: Customer understands that he/she is not entitled to any refunds.

8.2: If the customer is not completely satisfied with any of our services, 'Remdy Services' will redo the service to customer's satisfaction. Therefore customer must allow the staff to be returned.

8.3: Customer may be present at all times during the recovery-service. 'Remdy Services' reserves the right not to return a staff more than once.

 

9. LIABILITY

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9.1: 'Remdy Services' reserves the right not to be liable for:

9.2: Completing tasks which are not stated on our task list;

9.3: Cleaning/ other service jobs not complete due to the lack of suitable tools/ cleaning detergents and/or equipment in full working order, hot water or power;

9.4: Third party entering or present at the customer's premises during the cleaning/other service process;

9.5: Wear or discoloring of fabric becoming more visible once dirt has been removed;

9.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

9.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;

9.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

9.9: If the customer has got items which need special cleaning methods and special cleaning detergents, 'Remdy Services' reserves the right to refuse the provision of the cleaning detergents.

9.10: 'Remdy Services' will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;
 

10. CANCELLATIONS

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10.1: REGULAR DOMESTIC SERVICE

 

10.2: Customer may cancel or adjust the time of a service by giving at least 24 hours advanced notice.

10.3: Customer agrees to pay the full price of a service if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

10.4: Customer agrees to pay the full price of the service in the event of a lock-out caused by our staff being turned away; no one home to let them in; or problem with customer's keys.

10.5: Customer may terminate the service by giving 4 weeks (28 days) advanced notice in writing and specifying the last service date and give reason.

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10.6: END OF TENANCY SERVICE

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10.7: 24 hours notice is required if customer should either decide to cancel or re-schedule a service appointment.

 

10.10: AFTER BUILDERS SERVICE:

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10.11: 24 hours notice is required if customer should either decide to cancel or re-schedule a service appointment.

 

10.12: ONE OFF GENERAL SERVICE:

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10.13: 24 hours notice is required if customer should either decide to cancel or re-schedule a service appointment.

 

11. AFTER CANCELLATION OF THE SERVICE

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11.1: By entering into a service agreement with 'Remdy Services', the customer agrees that after the termination of the service he/she will not hire or use and services provided by a present or past staff introduced to the customer by 'Remdy Services'. If the customer wishes to hire or use domestic services provided by such a staff then he/she must pay a referral fee of Ghc 1,750.00.
These terms and conditions shall be governed by the relevant Ghana law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of Ghana. 'Remdy Services' reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.